Privacy Policy

This Privacy Policy explains how Veloce Pulizia Auto S.r.l. collects, uses, and protects your personal information when you use our online platform and related services. We are committed to protecting your privacy and handling your data in a transparent and responsible manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

What Information We Collect

When you use our site or services, we may collect personal information that you provide to us directly, such as:

Contact information (like your name and phone number)
Booking details (like your vehicle type, service requested, date, and time)
Payment information (processed securely by third-party payment processors, we do not store full payment card details on our servers)
Any other information you choose to provide when contacting us or using our services.

We may also automatically collect certain information when you visit our online platform, such as:

Usage data (information about how you use our site)
Technical data (like your IP address, browser type, and operating system).

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services, including:

Processing and managing your service bookings and appointments.
Communicating with you about your booking, our services, or responding to your inquiries.
Providing the automotive cleaning services you have requested.
Processing payments for services rendered.
Improving our online platform and services based on user feedback and usage patterns.
Sending you marketing communications about our services or promotions, where you have given us your consent or where permitted by law.
Complying with legal obligations and protecting our legal rights.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Performance of a contract: Processing is necessary to fulfill the services you have requested (e.g., processing your booking to provide a car wash).
Legitimate interests: Processing is necessary for our legitimate interests, such as improving our services, managing our business, or preventing fraud, provided these interests are not overridden by your data protection rights.
Legal obligation: Processing is necessary to comply with a legal obligation, such as tax requirements.
Consent: We may rely on your consent to use your personal information for specific purposes, such as sending you marketing communications. You have the right to withdraw your consent at any time.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service providers: Third parties who perform services on our behalf, such as payment processors, IT service providers, or booking management platforms. These providers are obligated to protect your information and only use it for the purposes we specify.
Legal and regulatory authorities: When required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
In connection with a business transfer: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

Your Data Protection Rights

Under GDPR and applicable data protection laws, you have certain rights regarding your personal information, including the right to:

Access: Request a copy of the personal information we hold about you.
Rectification: Request that we correct any inaccurate or incomplete information we hold about you.
Erasure: Request that we delete your personal information in certain circumstances.
Restriction of Processing: Request that we restrict the processing of your personal information in certain circumstances.
Object to Processing: Object to the processing of your personal information where we are relying on a legitimate interest.
Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller.
Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal information.

Exercising Your Rights

To exercise any of your rights, please contact us in writing using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect your personal information from accidental loss, unauthorized access, use, alteration, or disclosure. However, no system can be completely secure, and we cannot guarantee the absolute security of your information.

Cookies and Tracking Technologies

Our online platform may use cookies and similar tracking technologies to enhance your user experience, analyze site usage, and for marketing purposes. You can control cookies through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new Privacy Policy on our site.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us by mail at:

Veloce Pulizia Auto S.r.l.
35 Via Larga,
Bologna, Emilia-Romagna, 40122
Italy